The service provided to my family was overall good, but we had a seemingly simple issue come up that really... The service provided to my family was overall good, but we had a seemingly simple issue come up that really pushed the score down. My brother in law was cremated and my sister was trying to make arrangements to pick the ashes up. She didn’t feel like she could do it on her own so she asked me to come down from Dallas to be there for her. The previous week, Brooke told her the remains should be ready on Monday. My sister arranged for me to come down on Monday and pick up the ashes on Tuesday. On Monday, my sister called Brooke to confirm the Tuesday pickup. No answer at the office so she left a message reminding Brooke about the Tuesday pickup and that her brother was coming into town to help so confirmation was needed. No call back all day. It completely stressed my sister out. I told my sister I would stay until we did the pickup, even if it was a day later. Finally on Tuesday morning I called and talked to Jesse and he assured us he would track it down. He did so, called us back 5 minutes later and told us when we could come. We arrived, worked with Grace and got everything done. Grace was very helpful and seems to understand the basic fact of bereavement services: the main point of their job is to make the horrible process of burying a loved one as painless as possible. The bereaved are already stuck in nightmare and so need as much help as they can be get . Neglecting to take 5 minutes out of your day to touch base with a grieving widow to help ease her mind is not only failing to do the most important part of your job, but it’s also terribly thoughtless. I hope that Brooke is able to read this and understand that in her industry, compassion is not just a good thing; it is a necessity. I don’t think she’s a bad person, but her focus is off. Hopefully a sticky note on her monitor saying “call people back” is all that is needed. Even though I’m harping on the negative, I would recommend All Faiths. They handled everything else flawlessly, and between Jesse and Grace, compassion was quite evident. They know what they are doing and care about playing their part in helping people survive the unthinkable.
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