I want to share the very difficult and disappointing experience my family and I went through following the passing of... I want to share the very difficult and disappointing experience my family and I went through following the passing of my father on December 4, 2025. Initially, we were working with Cook-Walden and Allfaith Funeral Services. During this time, we were given a price through Cook-Walden, but the contract involved Allfaith. While coordinating arrangements, we dealt with an assistant named Shenal at Allfaith. Unfortunately, we were unhappy with her service. She was inconsistent, often forgot details we discussed, and communication was very frustrating during an already painful time. Because of these issues, we asked to speak with her manager, Mr. Jimmy M. We explained the problems we were experiencing, including the confusion around pricing, which seemed to change each time we called. Mr. Jimmy M acknowledged the pricing Cook-Walden had offered and told us he could provide a better deal. He stated that Allfaith would handle everything, include all services that Cook-Walden had outlined, and even apply a $4,000 discount if the payment was made directly to Allfaith instead of splitting it. Given that we had just lost our father, this sounded like a relief. He assured us everything would be taken care of and that a revised contract would be sent. However, that revised contract was never provided, despite our expectations. Recently, when we followed up regarding my father’s headstone, we were told by Mr. Jimmy M that it was not included and that we now owed additional money. This directly contradicts what we were originally told, as the headstone had been included in the initial arrangements through Cook-Walden. Even more concerning, Mr. Jimmy M now claims he does not recall our previous conversations at all, despite clearly discussing these details with us at the time. Instead, he offered yet another “discount,” which only added to our frustration. This experience has been incredibly upsetting. To be treated this way while grieving the loss of a loved one is unacceptable. The lack of transparency, failure to provide a revised contract, and denial of prior agreements feels dishonest and deeply disrespectful. We are currently looking into escalating this matter further. I strongly advise anyone considering working with this business to get everything in writing, review every detail carefully, and not rely on verbal promises. Our family would never recommend this experience to anyone.
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