My mother was given an immediate burial through this company and they provided the service needed, so I am still... My mother was given an immediate burial through this company and they provided the service needed, so I am still giving 3 stars. However there are some issues I had that I feel I need to share with others. Even though it is called an immediate burial, which implies expedience, do not expect your loved one to be laid to rest quickly. It took 20 days for my mother to be buried after her passing; this was for a basic burial with no funeral services, no embalming, no viewing, no graveside service, etc. I was told that immediate burials have to be worked around the schedule of other services, implying that they are of lower priority than traditional services/burials. So, if they are busy, your loved one has to wait. This is understandable, but that was never made clear on their website. Perhaps they should change the name from immediate burial to something else? Also, they still haven't posted an obituary for her, 20 days after her passing. I have had family asking to see the obituary, and I have to explain to them that she doesn't have one yet. It embarrassing for me, especially since I already couldn't afford to pay for her to have a full traditional funeral service. I would not get updates from them. They never called me to tell me when they had scheduled her burial, and they did not call me the day she was buried to let me know I could go visit her. You can't directly contact the funeral director, only a person whose job is to answer the phone. They will take your message, and have the director call you back at their convenience. In multiple instances I did not get a call back. They also never replied to my emails. I feel like keeping the family updated about the status of their loved one should be important, especially if things are delayed and taking longer than usual. In fact, I probably wouldnt have even written this review if they had let me know what was going on with my mother. Overall, I was not happy with my experience with this company. I did not feel valued as a customer, or that my mother was a priority to them. Instead, I felt stressed out and embarrassed by how transactional amd uncaring the whole experience felt. I understand that the prices of burials are expensive and this may be the only option available for those of us with limited means. However, I would not recommend using this company if possible.
Read more 
